Conflict Resolution

• Participants will be able to explain the causes, dynamics, and resolution of a range of conflicts - intrapersonal, interpersonal, organizational, and inter-group. 

• Participants will be able to describe, evaluate, and discuss a variety of theoretical approaches to conflict.

• Participants will understand themselves better; their conflict response, how they learned their response, how their behaviors affect others, and how use this awareness to change behavior and grow in their ability to deal with conflict.

• Participants will understand how differences in personalities, gender roles, and cultural expectations contribute to conflict.

• Participants will enlarge their repertoire of ways to prevent and deal with conflict, keeping a list of rules of thumb, and know which to use when.

• Participants will gain skills to communicate better, listen, read body language, assert, persuade, argue constructively and be more skilled at negotiating win/win solutions.